ISO 10002 customer satisfaction management system consultants, ISO 10002 audit, ISO 10002 implementation, training, ISO 10002 certificate, ISO 10002 audit for ISO 10002 Certification

ISO 10002 Certification

What are ISO 10002 Standards or Quality management - Customer satisfaction?

The Customer Satisfaction standard, ISO 10002:2004 - the guideline standard for implementing a complaints management system - helps organizations to identify, manage and understand how successfully they deal with their customers' complaints. ISO 10002 Certification provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.

Who is it relevant to? ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they're in the private, public or voluntary sectors.

Benefits of ISO 10002 certification:-

  • Customer retention: - By adopting the management system, organization's ability to retain the loyalty of customers will be enhanced.
  • Brand reputation:- Implementing and certifying complaints management system demonstrates to stakeholders that organizations has real commitment to manage customer care issues and have processes in place to handle, analyze and review complaints.
  • Operational efficiency: - Implementation and certification ensures a consistent approach to handling customer queries, enabling you to identify trends and eliminate the causes of complaints, as well as improves organization's operations.
  • Improved internal communication and relation:- It helps to adopt a customer-focused approach to resolving complaints and encourage personnel to improve their skills in working with customers.
  • Continual improvement: - It provides a basis for continual review and analysis of complaints-handling process, the resolution of complaints and where improvements can be made.

How can Lakshy Management Consultant help to get ISO 10002 Certification? Lakshy Management Consultancy aims to provide facilities for Training and Consultancy services and to assist your company in getting Quality System Certification. Lakshy Management Consultant is one of the largest ISO and management consulting organizations in India and the World. We have helped many firms in complete designing of an ISO 10002 Quality Management Costumer satisfaction System. We have in-depth knowledge of the dynamic global market; we provide our consultation services & solutions as per the requirements of our clients.

Lakshy offers comprehensive series that will help you to achieve your Quality Management – Customer Satisfaction. We Can

  • Conduct an initial gap analysis and aspect impact analysis.
  • Help you to establish policies and objectives.
  • Identify documentation requirements and assistance in achieving required level of documentation.
  • Manage implementations schedules, training and follow up actions.
  • Help you to select a Registrar that has experience in your industry and achieve successful certification to ISO 10002.

How can Lakshy Management Consultant help to get ISO 16949 Certification?

Lakshy Management Consultancy consists of full-time trainers and consultants with a unique combination of manufacturing experience, business and financial expertise, and a "hands-on" approach creates a recipe for our clients' success. Our consulting and training services are always provided with a genuine intent to maintain simplicity and achieve improved operational effectiveness and profitability, while putting a strong emphasis on the human and psychological aspect. We are the largest and best ISO Consultants for ISO 16946 certification in India and around the world.

Lakshy offers comprehensive series that will help you toachieve your ISO / TS
16949 Automotive Quality Management System. We Can:

  • Conduct an initial gap analysis and aspect impact analysis.
  • Help you to establish policies and objectives.
  • Identify documentation requirements and assistance in achieving required level of documentation.
  • Manage implementations schedules, training and follow up actions.
  • Help you to select a Registrar that has experience in your industry and achieve successful certification to ISO 16949.

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Product & System Certifications